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Availability Analyst Position
Posted On: March 20, 2008 Company: Commonweatlh of Massachusetts, Information Technology Division Job Title: Availability Analyst Description: Responsible for Assisting the Availability Manager in, Monitoring Environment and the investigation of the infrastructure and all available information, including the Incident Database, to identify the underlying cause of actual and potential failures in the provision of service. Responsibilities:- Problem Identification - Analysis of any incident that indicates reoccurrence, and leads to a significant volume or trend.
- Problem Classification - Classification of problems accompanied by an impact analysis, which determines the seriousness of the problem and its effect on the services (urgency and impact).
- Problem investigation and diagnosis – working with Tier II teams to come to a consensus on root cause.
- Assist in developing and maintaining Problem Control and Error Control procedures.
- Providing management information and using it to proactively prevent the occurrence of incidents and problems.
- Assist in developing and improving Problem Control and Error Control systems.
- Conducting ‘Post Mortems’ or Major Problem Reviews.
- Experience with J2EE including 2 or more of the following: Java, JSP, EJB's, Struts, XML, and Weblogic. Experience with Database programming using Oracle and Stored Procedures
- Problem identification & Incident identification – intermediate level
- Analytical thinking & great problem solving skills along with conceptual thinking
- Experience in IT with an understanding of the ITIL Framework and in particular, incident and problem identification/resolution.
- Demonstrated pro-active approach in analyzing technical incidents and problems across a broad range of systems, while monitoring trends, recommending improvement to processes and ensuring implementation of corrective action occurs to reduce likelihood of incident/problem reoccurring.
- Demonstrated excellent written, oral and interpersonal communication skills with the ability to effectively consult and negotiate with individuals and management in a number of business units including third parties, and capable of exerting effort and information from all levels of staff.
- Ability to breakdown technical issues within a complex managed IT environment comprising of networks, firewalls, operating systems and office productivity tools.
- BS in Computer Science or equivalent degree/experience.
MaryBeth Salerno
Commonweatlh of Massachusetts
Information Technology Division
marybeth(dot)salerno(at)state(dot)ma(dot)us
617-626-4615
