E X P E R I E N C E

Professional Summary

A detail-oriented individual with proficiency in organization, teamwork, and individual responsibility. Proven ability to thrive in dynamic environments, adapt quickly to new challenges, and deliver exceptional customer satisfaction. I am pursuing an Information Technology degree by combining my strong academic foundation and work experience in retail and customer service roles. I am eager to apply technical and interpersonal skills to contribute effectively to company goals and expectations while continually expanding my knowledge and gaining valuable professional experience.

Current Positions

UMass Boston Center for Academic Excellence - Boston, MA

Peer Mentor

August 2024 - Present

UMass Boston Dept. of Recreation - Boston, MA

Lead Facility Student Supervisor

August 2022 - Present

Employment History

UMass Boston Dept. of Recreation - Boston, MA

Lead Facility Student Supervisor

August 2022 - Present

  • Supervision of facilities as well as the Member Service Staff, Fitness Staff, and Intramural/Informal Recreation Staff with proper knowledge of all programs, services, and staff duties.
  • Support an environment that encourages, values, and delivers outstanding customer service while ensuring that our facilities are a safe and inclusive space for all members through enforcing departmental and university policies and procedures.
  • Complete all necessary documentation: shift reports, employee performance reports, and injury and incident forms.
  • Ability to respond, mitigate, and report to and handle emergencies following proper protocol (medical, weather, hazard, safety concerns, etc.)
  • Handle communications in all forms; answering phones, taking messages, and fielding questions from students, faculty, administration, staff, alumni, and patrons from outside campus.

Melillo's Greenhouse and General Store - North Branford, CT

General Employee

March 2021 - September 2023

  • Operated register and processed various payment methods to complete customer orders quickly and accurately each time while offering new information regarding products in store. Create and hang price signs to advertise sales and various products. Move product around to store owners’ specifications as needed. Water trees, shrubs, flowers, and plants to properly care for them.

All Pets Club - Branford, CT

Cashier

March 2020 - April 2021

  • Operated register and processed various payment methods to complete customer purchase needs quickly and accurately each time while offering new information regarding products in-store and new deals. During shifts, I would also create and hang signs to advertise sales and various product prices in the store. Stocked shelves in various store areas following the "First In, First Out" rotation to ensure no loss of money with product stock. Looked through the stock and checked expiration dates and added applicable discounts as needed. At the end of each shift, I counted the drawers and reconciled them with our POS system, Counterpoint. Counted the safe and completed the deposit each day to be deposited at the bank and analyzed in our system for accurate totals.

Internship History

Qubic Labs - Quincy, MA

Associate Summer Intern

May 2024 – August 2024

  • Under the guidance of the Program and Community Director, I focused on market research and identifying promising startup companies in the Blockchain and Web3 industries. Conducted comprehensive market research to identify trends, opportunities, and emerging companies in the blockchain and Web3 spaces. Analyzed and evaluated startups to determine their alignment with QUBIC Labs' investment criteria. Communicate with startups to invite them to apply for the R&D Innovation Program, offered by QUBIC Labs. Staying updated on industry developments to ensure up-to-date insights and recommendations. I successfully identified over 160 high-potential startups during my tenure, contributing to QUBIC Labs' strategic investment decisions and company database.