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Kaniau H. Glendon

11154 Lyndenwood Dr.
Chesterfield, VA   23838
Home Phone: (804) 796-1832
Cell Phone: (781) 526-3949
Email: glendonkg@yahoo.com
Visit me on the web at http://www.cs.umb.edu/~kglen

Objective:

I am currently seeking any and all positions in both the technological and clerical fields. Eventually, I wish to learn and grow in ways that would allow me to pursue the more advanced skills required to maintain a position on the leading edge of the network industry. Though I would prefer related entry-level positions in web design, software development and/or programming on the software side, as well as technical support and repair positions on the hardware side, I am ready and able to perform wholeheartedly in clerical and administrative duties as well. Ready, willing, and eager to learn, I am open to many possibilities.

Professional Profile:

• Bachelor of Science in Computer Science - UMASS Boston, 2001.
• CompTIA A+ certified, Jan 2002 (thru self-study).
• MCP, May 2006
• 3+ years professional technical experience in computer repair, troubleshooting, networking, installing, upgrading, and desktop support of PCs for home users in-store, in-home, and over the phone; several years prior experience self-learning both hardware and software troubleshooting, including but not limited to: Windows 95/98/ME/2000/XP, Active Directory, MS Office, Corel, Lotus, Clarisworks, and more.
• 5+ years working in a retail environment servicing customers - caring for electronics department, selling equipment, ringing at register, helping out in copy center, receiving, stocking shelves, overall promoting of business and service.
• Proficiency with C in a UNIX environment; limited experience utilizing Matlab & SQL; self-learned HTML, Javascript; minor proficiency with Assembler; limited experience with Pascal.
• Big-picture understanding of the various networking technologies & protocols; Limited experience in multi-threaded and client/ server programs; Limited experience implementing abstract data types in the form of an online library catalog database; Effectively utilized code to communicate directly with hardware chipsets.
  

Related Experience:

Desktop Support I, Virginia Farm Bureau, Richmond,  VA, Mar. 2005 - present

• Building, deploying, and supporting computers on a corporate level for various different departments (ghosting, testing, upgrading, installing, repairing)
• Supporting end-user issues and requests for both hardware troubles and desktop applications in conjunction with an SLA
• Assist in managing the back-end systems for transparent user interface (Active Directory, Shiva, CA, Exchange, etc.)

Desktop Support, Mary Washington Hospital, Fredericksburg,  VA, Oct. 2005, March 2006

• Running tech support for various divisions within the hospital
• Installing computers, fixing software issues, Lotus support

Mobile Technician, Staples the Office Superstore, S.Boston, MA, 2002-2004

• Two+ years installing components, upgrading/ repairing computers, troubleshooting OS problems, and installing in-home networks.
• Worked to create a new venture for Staples in the service of customer machines still under manufacturer warranty as a means of reducing returns.
• Authorized as an HP/ Compaq dealer to care for their machines, both repairing computers and facilitating repair of printers.
• Authorized under Federal extended warranty program to repair, replace, and troubleshoot computers.
• Helped to manage the execution and expansion of the program through various means, such as increased sales and service support.

Electronics Specialist, Staples the Office Superstore, Dedham, MA, 1996-2002

• Five+ years in a multitasking environment.
• Two+ years installing components and upgrading computers.
• Ensured the proper care and maintenance of the electronics department.
• Provided excellence in customer service (with a smile:).
• Worked efficiently to increase sales and profit margins.
• Effectively communicated with and supervised the actions of fellow employees.
• Upkept with leading edge technology to guarantee product knowledge.
• Performed various other duties including inventory management, register ringing, loss prevention, organization, and presentation.

Clerical Assistant,  UMass Boston College of Management, Spring 1999

• Provided Excel support to the Associate Dean creating useful statistical graphs; helped reorganize computer file systems; performed other secretarial duties.

Education:

ITT Technical Institute - Norwood, MA
Continuing Studies in Information Technology, Summer 2003

Bachelor of Arts in Computer Science
     Minor in Philosophy
University of Massachusetts - Boston, MA
Graduated August 2001           GPA: 3.68

Areas of Study

Principles of Networking			Click a "Learn" button to view a quick class description.  Click a title to view my class transcript and formal course description.
Operating Systems
Database
Advanced Algorithms
Numerical Computing
Computer Organization & Architecture
Probability
Computational Theory

University of Texas - El Paso, TX
Undergraduate Studies in Computer Science, 1993-96

University of New Mexico - Tome, NM
General and basic studies, Fall 1991

Other Jobs:

Overnight Stock, Target Greatland, Richmond, VA, October 2005-present
Phone: (804) 897-5711

• Stocking shelves, pulling stock, pushing freight

Home Child Care, Chesterfield, VA, March 2004-present
Phone: (804) 796-1832

• Live-in home child care

Overnight Stock, Toys 'R' Us, Dedham, MA, Winter 1996 & 1997
Phone: (781) 329-4924

• Worked overnight second job organizing and filling shelves.

Cleaning technician, Protech Fire & Safety, El Paso, TX, Nov. 1992 - Apr. 1996

• Cleaned restaurant hoods and ducts to help prevent fires; cared for fire extinguishers to ensure usability; reinforced the value of safety.

Cook/ Fry cook, Golden Corral, El Paso, TX, Aug. 1993 - Sep. 1994

• Learned to multitask while servicing customers as short order cook in fast-paced buffet style restaurant.

Personal References:

Mahealani Roach       Sister                  (781) 258-8544
Joseph Roach            Brother-in-law    (804) 796-1832
*professional references available upon request

Personal Qualifications:

I consider myself bright, attentive, hard-working, and efficient, among other things.  Though my methods might seem unorthodox and somewhat anal, I consider that to be part of my organizational charm.  I dislike wasting my time where I don’t need to, so I usually set things up in such a way as to let them run themselves.  I often devise new ways to accomplish similar jobs more quickly next time around., so that I can move on to bigger and better things.  I prefer to work independently, being capable of figuring things out for myself.  However, realizing that two heads are better than one, I am perfectly comfortable in a team environment and am more than willing to lend a helping hand.  Besides, I am not content to limit myself to what I alone can do.  I eagerly enjoy learning new things, and do so with an avaricious passion.  Though somewhat introverted, it is a zealous spirit of adventure which allows me to dive headlong into any project.  Couple this with my stubborn persistence, and no job is complete until I feel that I have given it my all.  Productivity is the name of the game, so multitasking is key.  Meticulous, organized, and efficient, it is this sort of reliant work ethic which I feel makes me an asset wherever I go.